How well are your facilities really being run?
Why organisations check their facilities
Organisations without a dedicated facilities manager tend to hit the same few problems: contractors who aren’t held to clear standards or expectations, compliance gaps nobody sees coming, and maintenance that’s always reactive because there’s no easy way to spot your own blind spots until something breaks.
A 3-minute check shows you where you stand before any of that turns into a bigger issue.
What you’ll get in 3 minutes
An overall grade
A single letter grade (A to F) that gives you an indicative picture of how well your facilities are being managed, based on your own answers.
A score for each of the five areas
Foundations, Risk & Compliance, Financial Discipline, Capital Investment and Experience, each with a plain-English explanation of what your score means.
Suggested next steps, with reasons
Your result explains what’s worth looking at first and why, so you can decide what to do with it.
A summary you can share
A short summary of your result you can pass to your leadership team.
How it works
Answer 15 questions
Five short sections, one for each area. Multiple-choice questions written for someone who manages the building alongside their main job, so no facilities background is needed. Questions adapt to your sector, so a school sees questions and language that fit a school.
See your result straight away
Your overall grade, your five area scores and what they mean appear on screen as soon as you finish.
Choose your next step
Your result suggests what to do next and explains why. Depending on your answers, that might be a fuller assessment with The FM Maturity Assessment, help with facilities management, building management or cleaning, or a mix of these. Or it might be nothing at all. What you do next is up to you.
What does the FM Health Check look at?
Foundations
Do you know your facilities and lead them well?
Looks at how well you know your buildings and assets, and how facilities decisions are made at leadership level.
Risk & Compliance
Are you meeting your obligations?
Looks at statutory testing, contractor compliance and workplace health and safety.
Financial Discipline
Are your running costs under control?
Looks at planned versus reactive maintenance and how you check contractor performance and value.
Capital Investment
Are you planning for the future of your buildings?
Looks at longer-term capital planning and any maintenance that’s been put off.
Experience
Is your team set up to cope, and do the people using your space find it works for them?
Looks at team resilience, cover when key people are away, and whether you ask occupants how the space is working.
Is the FM Health Check right for my organisation?
It’s most useful if some of these sound familiar:
If any of these ring true, the check will give you a useful starting view. If none do, it may not be the right tool for you, but you’re welcome to try it anyway.
Start the free FM Health CheckAbout PlaceHQ
PlaceHQ is a facilities management company based in Sydney, Australia. Since 1992, the company has worked across property and facilities management, from board-level strategic advisory down to the people fixing things on-site. It helps organisations see their facilities management gaps with the FM Maturity Assessment, an online assessment tool, then provides hands-on support to close them through its Facilities Maintenance, Commercial Cleaning and Strata Building Management services.
PlaceHQ was formed from the rebrand of Accord Property Services, which has worked in the Australian property services market since 1992.
Talk to the team →Your questions, answered
How long does the FM Health Check take?
About 3 minutes for most people. It’s designed to be done in one sitting.
Is my organisation’s information kept confidential?
Yes. Your answers and results are kept confidential and used only to give you your result and to send follow-up information you’ve agreed to receive. Full details are in our Privacy Policy.
What happens after I finish?
You see your result on screen straight away, along with suggested next steps. Afterwards, you may receive a small number of follow-up emails with practical information relevant to your result. You can unsubscribe at any time.
How accurate is the result?
The FM Health Check is indicative. It’s based on your own answers, so it gives you an honest but simplified view of where things stand.
If you want a deeper, independent picture, the FM Maturity Assessment, our paid facilities management assessment, goes much further. It’s analyst-led, covers 68 questions across eight domains, and delivers a board-ready report and action roadmap. The FM Maturity Assessment combines two measures: FMI, which looks at how your buildings and their management are run, and PPI, which looks at the physical condition of the place itself.
How is this different from hiring a consultant?
The FM Health Check is a free self-check, with no consulting time involved.
The FM Maturity Assessment, the paid assessment, follows a fixed, structured process rather than a bespoke consulting project, so it’s faster to complete. And because the process stays the same, you can repeat it each year to track your progress.
Is there a cost?
No. The FM Health Check is free, with no obligation to work with us. If you’d like to go deeper, The FM Maturity Assessment is available as a paid assessment.
Who in my organisation should complete it?
Usually the business manager, office manager or operations lead. Anyone else involved in running the building can also complete it. If you’re not sure, whoever looks after the facilities budget is usually the right person to start with.