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Facilities Maintenance

One Help Desk For All Your Repair & Maintenance Needs

PlaceHQ runs a 24/7 remote help desk from Sydney for organisations across Australia that self-manage their buildings, coordinating repairs, maintenance, and vendors on your behalf. The function stays with your in-house team — we take the coordination off them, so nothing falls through the cracks.

24/7 Support For When Something Breaks

Many facility issues happen outside business hours. Our remote help desk coordinates the right vendor immediately, so you're not the one making the call at 9pm on a Sunday.

24/7 Support For When Something Breaks

Many facility issues happen outside business hours. Our remote help desk coordinates the right vendor immediately, so you're not the one making the call at 9pm on a Sunday.
Intelligent Facilities Management Services

One help desk. Every repair and maintenance need covered.

24/7 Remote Help Desk

Log an issue any time, day or night. Our remote help desk triages the request and coordinates the right vendor, so urgent issues get moving immediately instead of waiting for business hours.

Reactive Repairs

When something breaks, we coordinate the fix directly, no need to source a tradesperson or manage the job yourself. Every repair goes through our vetted vendor pool.

Asset Register

We maintain a live register of every asset in your building, covering plant, equipment, and fixtures, so you always know what you own, its condition, and when it’s due for repair or replacement.

Scheduled Maintenance

Preventative maintenance is automatically scheduled and tracked against your building's needs, so small issues get caught and closed before they become urgent or costly.

Vendor Management

We select, vet, and manage the trades and vendors who work on your building, so you never have to find, check, or coordinate them yourself. All vendors are licensed and insured.

Compliance Tracking

We track what's been serviced, what's due, and what's compliant against legislation and Australian Standards, so you always have a clear record without having to chase it down yourself.

Computerised Maintenance Management System (CMMS)

The asset register, your work requests, and your compliance documentation all live in one online CMMS portal you can log into at any time, so you get one accurate, up to date view of your building instead of piecing information together from multiple sources.

Clear Reporting, No Surprises

You get visibility into what's been done, what it cost, and what's coming up next, without needing to interpret a spreadsheet or ask for a breakdown.

Your building doesn't wait for a quiet moment to become urgent — and neither does compliance. That's why you need a partner who helps you keep your people safe, your compliance up to date, and your building running.

Who We Help

PlaceHQ supports commercial and education organisations that need facilities handled properly, without a dedicated facility manager.

Commercial

When something breaks or a compliance deadline is missed, it falls on whoever's managing the building — whether facilities management is someone's side-of-desk responsibility or a professional in-house function. We handle the repairs, maintenance, and compliance tracking so your business keeps running without interruption.

Education

Facilities in a school never really stop. Something is always due for maintenance, and compliance can't wait for term breaks. We handle repairs and maintenance around your school's schedule, including after-hours work and school holiday deep work, so it's one less thing on your business manager's plate.

A partner who knows your building

See how organisations like yours keep their facilities running, with the function staying in-house.

fire safety button
How a Residential Strata Building Cleared Years of Fire Risks From Its Common Areas and Kept Them Clear
How a Sydney strata building cleared fire risks from its common areas and kept them clear with weekly inspections
building inspection
How a Three-Block Estate With a Council Fire Order in Its History Put Every Area on a Weekly Inspection and Rated Its Building Manager 10 Out of 10
How a three-block Sydney estate with a fire order in its history put every area on a weekly inspection, rated 10/10 by its owners
condo-communal-garden-space-cleaning
How a Five-Building Residential Estate Got Its Common Areas and Gardens Back Up to Standard
How a five-building Sydney residential estate in poor condition got its common areas and gardens back up to standard
new condo development with a tree and a pool
How a New 140-Lot Development Made the Most of Its Defect Period With One Partner for Building Management, Cleaning and Gardening
How a newly completed Sydney strata development recorded and followed up defects while the builder was still responsible
modern office exterior with lawn
How a European Home Appliance Company Moved Nine Facilities Services in Its Sydney Office to One Partner After a Regional Tender
How a European home appliance company's Sydney office moved nine facilities services to one partner after a regional tender.
modern office building with a green wall and high-ceiling window
How a Global Consumer Brand Moved Its Australian Headquarters and Stores Onto One Help Desk and One Invoice
How a US consumer brand's Australian team brought cleaning, security and trades under one help desk and one invoice
residential-building-external-image
How a 50-Year-Old Mixed-Use Strata Building Got Every Inspection, Invoice and Repair on Record, and Kept Its Building Manager for Eight Years
How a 50-year-old Sydney strata building moved to planned, recorded building management its Committee can see
office-small-meeting-room-with-a-desk-and-chairs
How a Global Software Company Ran Its Sydney Campus With One Services Partner for Six Years, Through a Planned Downsizing
How a US software company's Australian team kept cleaning, grounds and maintenance with one partner for six years
school-classroom-being-cleaned-by-a-woman
How a Sydney Independent School Had a Maintenance Officer on Campus Within 5 Days, Then Took the Roles In-House 14 Months Later
How a Sydney independent school filled two maintenance roles within weeks, then brought them in-house when it was ready
The Benefits of Strategic Procurement for Facilities Management Services
Strengthening contract governance in essential service contracts and mitigating risk-based pricing with detailed technical specifications, performance levers and accurate baseline data.
Why a Current State Analysis is Essential When Scoping FM Contracts
Facilities management contracts that align service specifications to business performance objectives and incorporate strong governance frameworks elevate relationship transparency and accountability.
The Role of Best Practice in Facilities Management to Improve Aged Care Performance.
Raising the bar for strategic facilities management by redefining service outcomes, resource efficiency and cost control measures.
a building that reflects clouds
Achieving Fire Safety Compliance in Commercial Assets.
Fire safety isn’t optional infrastructure, it’s a critical governance responsibility. In commercial buildings, rigorous fire compliance protects lives and ensure building owners can demonstrate due diligence long before an incident tests their preparedness.
qantas office image
Integrated Facilities Management of Qantas' Built Environment and Critical infrastructure
A lesson on building a high-trust relationship over seven years for the management of critical building infrastructure from construction to operations and beyond.
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Why PlaceHQ

By choosing PlaceHQ, you get repairs and maintenance handled by a team that already knows your building, without you having to manage vendors yourself.

Fast, Reliable Response

A 24/7 remote help desk means repairs and urgent issues get actioned immediately, not whenever someone gets around to calling a vendor.

Compliance You Can Track

Clear visibility into what's been maintained, what's due, and what's compliant, so nothing slips through unnoticed.

One Less Thing to Manage

Vendor coordination is handled on your behalf, so your time goes back to your actual job, not chasing tradespeople.

Reduced Compliance Risk

Proactive maintenance and compliance tracking against legislation and Australian Standards, so risks get caught before they become incidents.

Independent Visibility

We verify where your building's facilities and compliance position actually stands, independently, so you're not self-assessing or taking a vendor's word for it.

FAQs

A few questions that come up around property and facilities.

What does PlaceHQ actually do for facilities repair and maintenance?

PlaceHQ handles day-to-day repairs, scheduled maintenance, and vendor coordination through a 24/7 remote help desk, so issues get resolved quickly and nothing falls through the cracks. We cover service areas including:

  • Trades: Carpentry, handyman, painting, plastering, glazing, waterproofing, roofing, landscaping, tiling, flooring, concreting, locksmith, joinery, fencing, signage, metalwork/welding
  • Essential services: Electrical, mechanical (HVAC), fire, hydraulics (plumbing and gas fitting)
  • Security services: Access control, data & comms, doors & automation, CCTV/surveillance, intercom, alarm systems, security guarding/patrol
  • Special services: Vertical transport, building management system (BMS), generators, pool plant/equipment, façade access (BMU), energy management
  • Soft services: Cleaning, grounds and gardens, waste management, pest control, concierge/front of house

Commercial cleaning is also available as a standalone service across the Sydney metropolitan area, and can be bundled with repairs and maintenance on one retainer.

How does PlaceHQ make sure essential services like fire, mechanical, hydraulic, and electrical stay compliant?

We coordinate a vetted pool of qualified vendors and track servicing against legislation and Australian Standards, so you always know what's been done and what's coming up, without having to manage the vendors yourself. Comprehensive compliance management is built to keep you fully compliant with relevant legislation and Australian Standards, with a clear record of it.

Where does PlaceHQ operate?

PlaceHQ is based in Sydney, and because the help desk is a remote service, we support organisations anywhere in Australia — coordination, asset records, and compliance tracking don't need to be on site. On-site repairs and maintenance are delivered through our vetted vendor pool, which is deepest across the Sydney metropolitan area and extended for customers in other locations.

Can proactive maintenance actually save money?

Yes. A scheduled repair costs less than an emergency callout, and it doesn't come with the disruption of dealing with a problem after it's already happened. Over time, fewer emergency callouts and less reactive work usually means lower overall maintenance spend.

How is PlaceHQ different from other facilities providers?

Most facilities firms arrive quoting on work they've already decided your building needs, and most FM software sells you a system you have to populate and interpret yourself. PlaceHQ starts by telling you where your building actually stands — independently, through the FM Maturity Assessment — then handles repairs, maintenance, and vendor coordination directly, so you're never doing the coordinating part yourself.

I am not sure what my building actually needs.

Start with our free FM Health Check: 13 questions across five pillars, scored to a single A-to-F grade in 5 to 8 minutes. It shows where your building's facilities and compliance gaps sit, cleaning included, so you know what to prioritise before committing to anything.

Get in touch

At PlaceHQ, we've paired 30+ years of combined facilities experience with a 24/7 remote help desk, so repairs and maintenance get coordinated for you, day or night.

Get in touch