How a Global Software Company Ran Its Sydney Campus With One Services Partner for Six Years, Through a Planned Downsizing
Key facts
- Client: Australian subsidiary of a US software company
- Building: Office campus with car parks, internal roads and landscaped grounds · Sydney, NSW
- Services: Commercial cleaning · grounds and gardening · maintenance support
- Commenced: 2019
Results at a glance
- Suppliers for the local team to manage: one partner, one contract, one monthly invoice for all three services
- Client satisfaction: 9 out of 10 in PlaceHQ's 2022 client review
- Campus downsizing: services scaled down in step with the campus footprint
- Tenure: six years
The challenge
The company ran its Australian property with a small local team that had other jobs to do, while meeting standards set by its global parent. The campus needed cleaning in business hours and after hours, a weekly grounds program and responsive maintenance.
The local team didn't want a separate contractor for each. In later years the company also began reducing its campus footprint, so services had to scale down without disrupting the people still on site.
Why they chose PlaceHQ
The company's main worry was adding another supplier for a small team to manage. PlaceHQ answered with one agreement covering all three services, a documented scope and frequency for each, and a single point of contact.
The first 90 days
PlaceHQ managed staffing, rosters and leave cover. The company's local facilities contact set priorities.
- First: daytime and evening cleaning, Monday to Friday
- Month 1: the weekly grounds program began: mowing and edging, weed control, garden bed care, hedging and pruning, and clearing car parks, roads and drains
- Ongoing: maintenance support and ad hoc labour on request
The results
- Cost: Each service ran to a fixed scope and frequency on one monthly invoice, so the company knew what it was paying for.
- Staff and operations: Offices were cleaned day and evening, so the campus was ready for staff each morning.
- The local team's time: One contact replaced several suppliers, leaving the local team free for its main work.
- As the campus wound down, PlaceHQ planned the reductions in service with the company rather than leaving it to renegotiate separate contracts.
