How a European Home Appliance Company Moved Nine Facilities Services in Its Sydney Office to One Partner After a Regional Tender
When a European home appliance company tendered its Asia-Pacific facilities services in 2024, PlaceHQ won its Sydney office. Since April 2024, one PlaceHQ contract has covered nine services, from cleaning and maintenance to CCTV footage retrieval.
Key facts
- Client: Australian subsidiary of a European home appliance company
- Building: Office in a business park · Sydney, NSW
- Services: Integrated facilities management · cleaning · maintenance · security support · office services
- Commenced: April 2024
Results at a glance
- Suppliers for the office: one partner under one statement of work
- Services covered: nine, from cleaning to mail and courier
- Invoicing: one monthly invoice through the client's global purchasing system
- Contract: 12-month initial term → extended under its annual options, now in its third year
The challenge
The company's regional tender set one standard for every location: a single supplier responsible for a full suite of services, priced by scope, working within global purchasing terms and invoicing, and carrying its own transition costs.
The Sydney office needed cleaning, maintenance, security, waste and office services handled by one partner, so its small local team could stay focused on the business.
Why they chose PlaceHQ
The company's main worry was whether one local supplier could deliver every service to its global standard. PlaceHQ answered with cleaning delivered by its own team, specialist services managed under one contract, and a named director accountable for the account.
The first 90 days
- Before start: site visit and tender response in February and March 2024; statement of work signed, effective 1 April 2024
- First: cleaning began with PlaceHQ's own team
- Then: maintenance, mechanical services, pest control, waste and recycling, security support and office services in place
The results
- Cost: Scheduled services run on fixed monthly fees, with trades and consumables passed through transparently on one invoice.
- Compliance and risk: Maintenance, mechanical services and pest control run on schedule, and the team can retrieve CCTV footage when needed.
- Staff and operations: A named account manager coordinated every service.
- The local team's time: One partner and one invoice replaced several suppliers for a single office.
We work with the Australian subsidiaries of global companies, so we know how head office expects its local sites to run. We deliver facilities services to that global standard, and the local team gets a partner that already meets it.
Andrew Geary, CEO, PlaceHQ
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