How a Three-Block Estate With a Council Fire Order in Its History Put Every Area on a Weekly Inspection and Rated Its Building Manager 10 Out of 10
A young three-block estate on Sydney's upper north shore had a Council fire order and a defects report in its recent past. PlaceHQ manages and cleans it, with every area of all three blocks inspected weekly.
Key facts
- Client: Owners of a three-block residential estate
- Building: Three residential blocks over two basement levels, three lifts, shared plant rooms and gardens · Upper north shore, Sydney
- Services: Strata building management · cleaning
Results at a glance
- Inspections: every level of all three blocks, the lifts, car parks and plant rooms inspected weekly and recorded
- Owner satisfaction: 10 out of 10 in PlaceHQ's 2022 client review, the highest score in the review
- Standards: one building manager and one cleaning team for all three blocks
The challenge
The estate was only a few years old but had a difficult history. Council issued a fire safety order in late 2017 after Annual Fire Safety Statements hadn't been lodged since 2015, and the fire safety measures needed maintenance and recertification. An engineer's report had also listed defects across the mechanical, wet fire and stormwater services.
The owners needed compliance brought under control, and three blocks kept clean and running to the same standard.
Why they chose PlaceHQ
PlaceHQ offered a structured weekly inspection of every area, with the same team providing the cleaning.
The first 90 days
- Weeks 1–4: weekly inspection routine set up across every level of all three blocks, the fire stairs, lifts, car parks, plant, fire pump and water pump rooms, garbage rooms and front gardens
- Then: cleaning across all three blocks started
The results
- Residents and owners: Three blocks cleaned and inspected to one standard every week.
- The Committee's time: Each weekly inspection is submitted as a record, so the owners see the condition of every area without asking.
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