How a 50-Year-Old Mixed-Use Strata Building Got Every Inspection, Invoice and Repair on Record, and Kept Its Building Manager for Eight Years
An eastern suburbs Owners Corporation with more than 100 lots needed planned, recorded building management for an ageing building. PlaceHQ has managed it since 2018, giving the Committee live access to every case, inspection and invoice.
Key fact
- Client: Owners Corporation of a mixed-use strata building
- Building: Around 50 years old, ground floor retail, five residential levels, rooftop facilities · Eastern suburbs, Sydney
- Services: Strata building management
- Commenced: 2018
Results at a glance
- Records: largely manual → every case, inspection and invoice in MYBOS, live to the Committee
- Inspections of common property: weekly, recorded with photos, priorities and due dates
- Spending control: Committee approval above $500, three quotes above $5,000, and a fortnightly invoice list for the Treasurer
- Tenure: eight years and counting
The challenge
When PlaceHQ was appointed, the building's records were largely manual and its contractors loosely coordinated. Security access was out of date, and maintenance schedules for essential services hadn't been reviewed.
Owners had no shared view of what was happening in the building. As an ageing building, it also faced a steady flow of leaks, plant failures and defects that each needed recording and following through.
Why they chose PlaceHQ
PlaceHQ offered records the Owners Corporation owns and can see at any time, and spending rules set by the Committee.
The first 90 days
- First: review of the building's status; audit and reissue of every access pass
- Months 1–2: security overhaul, including CCTV and access control; health check of maintenance schedules for essential and non-essential services
- Month 3: MYBOS live for the Committee, owners and tenants; weekly recorded inspections; lobby information screen and consistent by-law enforcement
The results
- Cost: Spending stays within the Committee's limits, and the Treasurer checks every invoice against the work fortnightly.
- Compliance and risk: Annual fire safety and anchor point certification are kept current, and every unit has had a window safety audit.
- Residents and owners: In the last 12 months alone, PlaceHQ supported a roof waterproofing project, three new roof exhaust fans, fire stair repairs and pool tile replacement.
- The Committee's time: Weekly inspection reports and monthly case reports mean the Committee sees the building's condition without chasing it.
What's next
Condition data, a compliance calendar and a leak register are helping the Committee plan its next major works rather than react to failures.
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